This notice is to inform you, the user, the privacy practices set forth for https://supremetamale.com/. The privacy notice applies solely to information collected by this website.
This privacy notice will cover the following:
Section I – What information is collected through the use of this website, how it is used and with whom it may be shared.
Section II – What choices are available to you regarding the use of your data.
Section III – The security procedures in place to protect the misuse of your information.
Section IV – How you can correct any inaccuracies in the information
Section V – Other notices
We are the sole owners of the information collected on this site. We collect personal data through electronic contact forms which you can manually fill out. This data would/ could consist of; name (first and last), email & phone numbers. This data is collected for the purpose of contacting you (at your request) and fulfilling your request, e.g. answering questions or fulfilling an order.
This website contains links to other sites. Please be aware that we can not be responsible for the content or privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
We also collect information that does not specifically identify you but does identify your activities in the form of cookies for advertising and analytical tracking.
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
All data collected is done so in a secure manner. The information is encrypted and transmitted to us in a secure way. This can be verified by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of our website.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We use Google Analytics’ 3rd-party audience data such as age, gender and interests to better understand the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences.
This website uses Facebook Conversion Tracking Pixel, this tool allows us to follow the actions of users after they are redirected to our website after clicking a Facebook advertisement. We are able to record the efficacy of Facebook advertisements for statistical and marketing purposes. The collected data remains anonymous. This means that we cannot see personal data of any individual user. However the collected data is saved and processed by Facebook. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found at https://www.facebook.com/about/privacy/ . Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a Cookie will be saved onto your computer for these purposes.
As our products are perishable, all food sales are final. Supreme Frozen Products will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit, or to refund you the full amount of your purchase.
To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. If you need to return an item due to a quality issue or damage during shipment, we need to be contacted by email or telephone within 48 hours of receipt of the product.
Supreme Frozen Products is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS), but this, of course, is out of our control. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. Shipping/handling charges are not refundable. Refunds will be credited to the originating credit card.
To keep products safe during transit, we package them in durable foam shipping containers and include dry ice to keep contents frozen.
Depending on the state to which you are shipping product, we send the delivery either UPS Ground or UPS 2nd Day, Monday – Wednesday. For those states in which we have the ability to ship both UPS Ground and UPS 2nd Day, we will give you the choice. Orders received after 6:00 am Wednesday will be shipped the following Monday.
We ship to the 48 Continental States, Alaska and Hawaii. For shipment to remote Alaska and Hawaii locations, an additional charge will apply. We cannot ship to P.O. Boxes or APO/FPO addresses.
Though UPS is an extremely reliable shipping agent, there are times when even they are unable to provide on-time delivery, such as during extreme weather situations, national emergencies etc. We ask for your patience during these times and promise to get your gift to its destination as soon as possible. Freshly prepared product will be shipped as soon as proper delivery resumes. In addition, UPS guaranteed delivery is not available in all areas. Please contact UPS for more information.